Refund Policy

1. Overview

At VZT Tech Consulting, we are committed to delivering high-quality technology solutions. We understand that circumstances may change, and we have established this refund policy to ensure transparency and fairness for all parties.

2. Project Deposits

Project deposits are generally non-refundable as they cover initial planning, resource allocation, and project setup costs. However, if a project has not commenced and no work has been performed, a partial refund may be considered on a case-by-case basis.

3. Milestone-Based Projects

For projects structured with milestone payments:

• • Payment for completed and approved milestones is non-refundable
• • If a project is cancelled, payment is due for all completed work
• • Partial work completed within a milestone will be assessed and charged proportionally

4. Hourly/Retainer Services

For hourly or retainer-based services, refunds are not available for hours already worked. Unused retainer hours may be refundable within 30 days of the agreement end date, minus any administrative fees outlined in the service agreement.

5. Satisfaction Guarantee

We work collaboratively with our clients to ensure satisfaction. If deliverables do not meet the agreed-upon specifications in the PRD, we will make reasonable revisions at no additional cost. The revision period and number of revisions will be outlined in your project agreement.

6. Cancellation by Client

If you wish to cancel a project:

• • Provide written notice to our team
• • Payment is due for all work completed up to cancellation date
• • Any deliverables completed will be provided upon payment
• • Work in progress may be subject to completion fees

7. Cancellation by VZT Tech Consulting

In the rare event that we must cancel a project, you will receive a full refund for any unperformed work. Completed work will be delivered along with all associated files and documentation.

8. Refund Request Process

To request a refund:

1. 1. Email us at vonzelle@vzttechconsulting.com
2. 2. Include your project name/number and reason for refund request
3. 3. Allow 5-7 business days for review
4. 4. Approved refunds will be processed within 10 business days

9. Disputes

If you are unsatisfied with a refund decision, please contact us to discuss. We aim to resolve all disputes amicably and may offer alternative solutions such as additional revisions, credit toward future services, or mediation.

10. Contact Us

For refund inquiries or questions about this policy, please contact us at vonzelle@vzttechconsulting.com